Service or bust

Posted by   Virus Bulletin on   Oct 8, 2002

So confident is Trend Micro of its virus detection abilities that it is offering a financial penalty-backed detection guarantee.

So confident is Trend Micro of its virus detection abilities that it is offering a financial penalty-backed detection guarantee.

Available to customers subscribing to Trend Micro's Gold-level or Premium Support Program, the company's Virus Response Service Level Agreement (SLA) promises the following to customers submitting virus cases to Trend's response teams:

  • An 'immediate' verification of whether or not the case is a virus.
  • A fully tested and qualified pattern file delivered within two hours of virus case submission and guaranteed to detect the virus.
  • A financial penalty structure, payable by Trend Micro, in the event the two-hour time commitment is not achieved.

Where one big player leads, others tend to quickly follow - VB awaits news of other service-oriented incentives from the industry.

Posted on 08 October 2002 by Virus Bulletin

 Tags

twitter.png
fb.png
linkedin.png
googleplus.png
reddit.png

 

Latest posts:

Red Eyes threat group targets North Korean defectors

A research paper by AhnLab researcher Minseok Cha looks at the activities of the Red Eyes threat group (also known as Group 123 and APT 37), whose targets include North Korean defectors, as well as journalists and human rights defenders focused on…

VB announces Threat Intelligence Summit to take place during VB2018

We are very excited to announce a special summit, as part of VB2018, that will be dedicated to all aspects of threat intelligence.

VB2018 Small Talk: An industry approach for unwanted software criteria and clean requirements

An industry approach for defining and detecting unwanted software to be presented and discussed at the Virus Bulletin conference.

VB2018 call for last-minute papers opened

The call for last-minute papers for VB2018 is now open. Submit before 2 September to have your abstract considered for one of the nine slots reserved for 'hot' research.

VB2017 paper and update: Browser attack points still abused by banking trojans

At VB2017, ESET researchers Peter Kálnai and Michal Poslušný looked at how banking malware interacts with browsers. Today we publish their paper, share the video of their presentation, and also publish a guest blog post from Peter, in which he…

We have placed cookies on your device in order to improve the functionality of this site, as outlined in our cookies policy. However, you may delete and block all cookies from this site and your use of the site will be unaffected. By continuing to browse this site, you are agreeing to Virus Bulletin's use of data as outlined in our privacy policy.