I'm not going to die during this conference call: reflections on availability and burnout

Friday 4 October 11:00 - 11:30, Red room

Jamie Tomasello (Duo Security)



In information security, we are focused on ensuring confidentiality, integrity, and availability of our data and systems. We often monitor systems and services health for over utilization, packet loss and swapping, but we do not do the equivalent for people. When we attempt to measure people, we expect that they operate at full capacity all the time, hitting KPIs without considering the personal cost. Do we blame the server when it's overloaded or has too many services running on it, competing for the same resources? No. We don't give the engineers and analysts maintaining our infrastructure and products the same level of consideration that we give our critical systems. This session will propose ways to monitor people availability, ensure psychological safety, and proactively avoid burnout.

 

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Jamie Tomasello

Jamie Tomasello is the Senior Manager of Security Operations at Duo Security. She has been combating Internet abuse and addressing security and compliance issues for over 18 years at ISPs, security companies, law firms and non-profits. Jamie is a Certified Information Privacy Professional (CIPP/US and CIPT). A former music major, Jamie is completing her degree in psychology with a focus in trauma psychology and behaviour analysis.



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