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Tips on researching tech support scams

As tech support scammers continue to target the computer illiterate through cold calling, VB's Martijn Grooten uses his own experience to share some advice on how to investigate such scams.
At one end of the attack spectrum there are attacks that cleverly exploit features of modern processors. At the other end, there are tech support scams that, through some basic… https://www.virusbulletin.com/blog/2018/01/tips-researching-tech-support-scams/

Advertisements on Blogspot sites lead to support scam

Support scam pop-ups presented through malicious advertisements show that, next to vulnerable end points, gullible users remain an easy source of money for online criminals.
In our research for the VBWeb tests, in which we measure the ability of security products to block malicious web traffic, we recently noticed some sites hosted on Google's… https://www.virusbulletin.com/blog/2016/05/advertisements-blogspot-sites-lead-support-scam/

Compromised site serves Nuclear exploit kit together with fake BSOD

Support scammers not lying about a malware infection for a change.
Support scammers not lying about a malware infection for a change. During our work on the development of the VBWeb tests, which will be started soon, we came across an interesting… https://www.virusbulletin.com/blog/2015/07/compromised-site-serves-nuclear-exploit-kit-together-fake-bsod/

VB2014 preview: Tech Support Scams 2.0: an inside look into the evolution of the classic Microsoft tech support scam

Jérôme Segura looks at recent developments in malicious cold calls.
Jérôme Segura looks at recent developments in malicious cold calls.In the weeks running up to VB2014 (the 24th Virus Bulletin International Conference), we are looking at some of… https://www.virusbulletin.com/blog/2014/09/preview-tech-support-scams-2-0-inside-look-evolution-classic-microsoft-tech-support-scam/

Tech support scammers won't give up

M3AAWG workshop to deal with fighting telephony abuse.
M3AAWG workshop to deal with fighting telephony abuse. For security researchers like myself, receiving a call from a tech support scammer is usually a good opportunity for a bit of… https://www.virusbulletin.com/blog/2014/02/tech-support-scammers-won-t-give/

Phone support scams: an old scam with some new tricks

Files in Prefetch directory supposedly show malware infections.
Files in Prefetch directory supposedly show malware infections. Telephone support scams have been going on for quite a long time, and have received a fair amount of publicity,… https://www.virusbulletin.com/blog/2013/09/phone-support-scams-old-scam-some-new-tricks/

Phone support scammers attempt repeat business

Previous victims contacted again and tricked into 'renewing' service.
Previous victims contacted again and tricked into 'renewing' service. Phone support scammers have found a new way to make easy money: by calling back people whom they have… https://www.virusbulletin.com/blog/2013/01/phone-support-scammers-attempt-repeat-business/